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Relationship Executive - Paddy Power Gaming

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Role area:
CEO Europe
Contract type:
Full Time
Location:
London
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The Role…

The Client Relationship Management Team are responsible for the day-to-day execution of PPB’s client management strategy. The team is tasked with understanding the true needs and welfare of our clients, building socially responsible, rock solid relationships and long-term sustainable loyalty to the business.

This is a fast paced, client outcomes driven role with responsibility for the relationship management of Paddy Power Betfair’s mid-level clients. This entry-level role into Relationship Management is aimed at individuals aspiring to become brand ambassadors for PPB’s high net worth clientele through ensuring excellent delivery of the client management strategy which has responsible gambling and welfare at the core, high engagement levels and overall adherence to required process and policies. The successful candidate will begin their career in the department and aim to progress to be a Relationship Manager.

What You’ll be Doing…

  • Build strong and solid client relationships
  • Through strong relationships, ensure that Compliance and Responsible Gambling policies and processes are adhered to and social responsibility is at the forefront of your approach.
  • Ensure that enough evidential information is sourced to meet any Anti-Money Laundering and Responsible Gambling requirements
  • Achieve engagement and service level targets
  • Ownership of a portfolio of mid-level clients with a bespoke approach
  • Proactive and anticipate client’s requirements
  • Ensure client expectations are exceeded
  • Resolve client enquiries
  • Improve client experience
  • Seek potential up-sell opportunities
  • Compile client feedback to support improvements to customer experience and identify commercial opportunities
  • Adherence and timely delivery against set policies and guidelines
  • Understand how our clients behave and the commercial impact from an individual as well as a portfolio level
  • Onboard clients qualifying for a service ensuring they are engaged with the product and enjoying their experience responsibly
  • Focus on moving Share of Wallet and existing spend from competitors
  • Attendance at hospitality events to host clients, including evenings and weekends

What We’re Looking For…

  • Attention to detail is a necessity
  • Client management experience is beneficial
  • An interest in the industry and in Sports/Gaming would be beneficial. Previous experience in the industry or similar verticals would be advantageous but is not required
  • Excellent literacy and interpersonal skills, both in spoken and written English.

What you’ll get in return…

Career Progression

5 global brands in 3 continents = endless opportunities. We’re a FTSE 100 with a start-up soul, so if you enjoy working in a fast-paced, innovative environment, you’ll get on here. There are many directions your career can move in; whether it’s gaining promotion within your existing team, or an international move.

Uncapped Holiday Allowance

Yes, you heard that right – UNCAPPED holiday!

Flexible Working

We play many roles in our busy lives; juggling family, fitness, work, study and community interests. Sometimes there just aren’t enough hours in the day. Which got us thinking. Wouldn’t it be great if we could play with time and fit in all the things that are important? Good news. You can. We have a host of flexible working options that are available to everyone at PPB.

The Fun Stuff

Competitive salary and bonus scheme, ‘Pizza & Drinks Fridays’, health and wellbeing with free classes such as Yoga, bootcamp, Brazilian jujitsu, running club and lots of great events organised throughout the year by our own Ministry of Fun.

The Boring Stuff

Free underground parking, subsidised canteen, pension, health insurance, life insurance, sharesave scheme, access to thousands of online learning courses, free fruit to the office daily.

There’s more but we won’t go on…