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Live Casino Manager

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Role area:
Commercial UK&I
Contract type:
Full Time
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Live Casino Manager

Role Overview/Purpose:

The Live Casino Manager will be responsible for the performance and management of the Betfair & Paddy Power Branded live casino P&L. This is an exciting opportunity to work in an area of the business that continues to grow and to leverage the significant investment that has been put into both product innovation (including mobile applications) and ATL advertising.

Reporting to the Head of Casino, you will be responsible for ensuring our marketing, operations and product are market-leading to deliver a true “best in class” player experience.

Key Responsibilities

  • Responsible for the overall revenue generation, proposition and P&L on Live Casino
  • Manage Live Casino Executive and in-studio Operations Team
  • Manage the 3rd party supplier relationship (Eurolive, Playtech)
  • Own the promotional and marketing calendar for Live products
  • Work with the product teams and feed in to development roadmaps
  • Grow player volumes and value in line with budget expectations
  • Analyse performance, manage risk and conduct ROI and competitor analysis
  • Conduct analysis on player betting patterns, checking for collusion or betting strategies linked to promotional abuse
  • Liaise with VIP to identify and retain VIP players to maximise revenues
  • Monitor tables and dealer performance, optimising outputs
  • Educate and engage the entire business around Live Casino

Essential Competencies

  • Proven ability to deliver in a fast paced complex organisation.
  • Strong communication skills & team player
  • Analytical, familiar with interpreting data leading to valuable, actionable insights
  • Strong technical understanding of back end configuration tools and processes
  • Expert user of Excel & Power Point
  • Understanding of user experience needs – familiar with optimising journeys
  • Regular competitor analysis and influencing/shaping 3rd party product roadmaps
  • ROI analysis, pricing and exposure
  • Strong attention to detail
  • Focus on customer
  • Desire for excellence
  • Proven ability to push projects to completion
  • Strong team player, collaborator
  • Strong technical understanding of casino back end configuration tools and processes
  • Self-starter, shows initiative and drive

Education, Qualifications & Experience

  • Strong casino knowledge on Card and Table games
  • Worked with Playtech or other major Casino software supplier
  • Analytical mind
  • Good at maintaining excellent working relationships
  • Playtech IMS knowledge an advantage
  • Passionate and hungry to succeed