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Casino Operations Manager

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Role area:
CEO Europe Online
Contract type:
Full Time
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Paddy Power Betfair are looking for a Casino Operations Manager who will be an expert in both the various elements of running an online casino, as well as being a platform and technology guru being the authority on how the systems which power our Casino product work.

The successful candidate will be responsible for smooth day-to-day running of the online casino platform, including monitoring of player activity, risk management, managing technical issues and outages, commercial analysis and solving customer problems. This person will also demonstrate:

  • Energy, passion and drive
  • Technical nous
  • A strong knowledge of Casino games, betting and the nitty-gritty details of operating a casino
  • Commercial mindedness
  • A strong analytical mindset
  • The ability to solve complex problems under pressure
  • Strong communication and stakeholder management skills

Key responsibilities:

  • Ensuring the Paddy Power & Betfair Casino products run smoothly and are operational 24/7
  • Supporting the marketing team in helping them roll out their marketing plans, maximising the capability of the Casino platform
  • Supporting the rollout of new Casino product
  • Ad hoc reporting and analysis
  • Managing technical issues and bugs with the IT and development teams and communicating the progress of these items to key stakeholders
  • Ensuring that risk is minimised by managing staking limits and ensuring promotions are configured correctly
  • Process design and optimisation on new platform tools
  • Training execution and marketing teams on the platform’s capabilities

Education and experience:

  • Educated to Bachelors / Masters level
  • Experience working a fast-paced, dynamic environment
  • Experience working in an online business essential
  • Experience of working in a gaming brand is desirable
  • Knowledge of SQL is desirable
  • Good Excel/data manipulation capability is essential