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Change and Release Specialist

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Contract type:
Full Time
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Working for the Change Management Lead, this role is responsible for carrying out Change & Release management following the best practice across all products & services at Paddy Power Betfair.

Key Responsibilities

  • Governance – To help ensure that the change management policy and procedures are understood and followed by the Paddy Power Betfair Technology organisation at all times
  • Responsible for day-to-day oversight and management of changes within the change management process. Ensuring changes are moved through the lifecycle and the necessary assessment/approval is carried out
  • Key point of contact for Change Management within Paddy Power Betfair
  • Ensuring governance of the Change Management Policy through continuous reporting, training and education
  • Working with Delivery Teams to help improve the change management process
  • Ability to plan, manage and coordinate the implementation of high risk or customer impacting changes, whilst managing stakeholders expectations
  • Providing & supporting frameworks to reduce resource & scheduling clashes
  • Identifying and escalating problems or issues with changes or the change management process
  • Ensure Tooling is in line with the current process, put forward ideas for improvements and be involved in testing new releases.
  • Deliver education and training on the change process , procedures and tooling
  • Highlighting areas for improvement through continual service improvement program, working with key stakeholders and identifying trends through reporting.

Essential Skills & Experience

  • Minimum 2 years + hands on Change & Release Management experience within fast paced company
  • Knowledge of ITIL coupled with an understanding of it can operate within a fast paced Agile Delivery organisation.
  • Knowledge and use of Service Now
  • Experience of dealing with all areas of Technology
  • Understanding of where Change, Release and Configuration management interacts with other service management disciplines.
  • Good analytical skills with a structured and methodical approach.
  • Ability to work in a rapidly changing, complex environment.
  • Organised and disciplined approach.
  • Some experience of creating and managing plans and run books for major work and releases
  • Strong personality and ability to educate users in the benefits of Change & Release Management and ensure policies are adhered to by all parties
  • Excellent interpersonal & communication skills as candidate will have to deal with all areas of the company
  • Attention to detail with a high degree of pride in work produced
  • Flexible approach with the ability to adapt to all situations in a fast paced environment
  • Ability to communicate at all levels from senior execs through to 1st line support
  • Continual improvement ethos

Desirable Skills & Experience

  • Proactive management of multiple simultaneous releases
  • Experience working a continuous delivery, Agile, DevOps and automated environments
  • Reporting skills

About You

Successful candidates will have a passion for working in technology. They will have a positive results driven ‘can do’ attitude, and be able to demonstrate their ability to work in a fast-paced, dynamic environment. They will have a pragmatic approach, with an understanding of the need to balance lightweight but rigorous processes with distributed accountability against the Business need for delivery at Pace. Excellent communications skills across a wide range of stakeholders are essential.