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US Sportsbook Risk & Operations Team Lead

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Role area:
CEO Europe Online
Contract type:
Full Time
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Job Title: US Sportsbook Risk & Ops Team Lead

Reporting Line: Senior Trader or Head of

Job Location/Office: Clonskeagh

Role Overview/Purpose:

This exciting opportunity is to join a new team being formed to support our entry into the newly regulating US market. PPB will provide risk management, trading, customers query resolution and other critical services from Dublin to support our global brands.

If you are adaptable with good organisational skills, you are staff wellbeing & customer experience focused, can make good decisions under pressure and enjoy being in the heart of the action then this may be the role for you

Key Responsibilities:

  • Performance: Managing a team accountable for handling risk & multiple operations on behalf of our US-facing Sportsbook
  • Establishing KPIs to measure team performance. Delivering day-in-day-out results against KPIs.
  • People – objective setting, performance ratings, coaching, career development and conducting 1:1s
  • Organising – Effective rostering. Establish clear responsibilities and accountabilities for each shift.
  • Optimising processes across teams and locations
  • Doing: Much of the role will be ‘on the tools’ (as needed). When requested, support the head of the vertical on critical business needs.
  • Don’t keep our customers waiting. When things do go wrong – fix them quickly, diagnose the issues and aim to prevent reoccurrence
  • Collaboration – work closely with:
  • Trading & risk managers across Melbourne and Dublin to contribute to and implement market leading strategies/processes
  • Operations & tech teams to identify and resolve customer pain points
  • US based promos & product teams to launch innovative new offerings to customers
  • Vigilant for fraud and integrity issues. Ensuring compliance with market regulations
  • Competitor benchmarking

Behavioural Competencies:

  • Good organisational & leadership skills
  • Mathematics of bookmaking
  • Agility and multitasking capabilities
  • Customer focused
  • Strong attention to detail
  • Time/priority/stakeholder management
  • Effective at collaborating & communicating with diverse stakeholder groups
  • US betting and sport knowledge desirable
  • Integrity, low ego, agility
  • Rational & logical

Technical Competencies:

  • Comprehensive understanding of existing operational processes and tools
  • Evidence of knowledge-sharing and process improvement/optimisation
  • Strong organisational and forward-planning skills
  • Experienced Microsoft Office user, particularly Excel
  • Excellent report-writing skills, with a keen eye for detail and evidence of presenting to a senior audience

Education, Qualifications & Experience:

  • Mathematical or business degree will be considered an asset
  • Excellent betting and sporting calendar knowledge
  • Proven track record of delivering excellent results and process
  • Minimum a year of experience in people management