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B2B & International Trading Executive

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Role area:
CEO Europe Online
Contract type:
Full Time
Location:
Dublin
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Role Title: B2B & International Trading Executive

Team: B2B & International Trading

Department: Exchange and Sportsbook Trading

Location: Dublin

Reporting Line: B2B Manager

Role Overview/Purpose

As an B2B & International Trading Executive you will be responsible for execution of pricing strategy, operational support, customer service escalation and risk management on all sports for the Betfair International business and all B2B partners.

Key Responsibilities

  • Dealing with queries from our B2B customers
  • Working with Trading to ensure our clients receive a top quality service
  • Working with the wider International business as a point of contact for Exchange and Sportsbook Trading
  • Ensure all KPIs are met
  • Work with the wider team to ensure all SLAs are met
  • Ad-hoc P&L and Operational reporting as required
  • Trouble shooting during operational incidents that impact our B2B customers

Essential Competencies

  • Customer focused – thinks about customers 24/7 and creates processes, solutions etc. which tangibly improve customer experience
  • Effective Collaborator – works with others within the team and the wider organisation, whilst communicating effectively across a range of channels and audiences
  • Ability to work at pace, on own initiative and learn as they go
  • Makes quality decisions – makes confident decisions under pressure
  • Highest levels of integrity
  • Able to prioritise their own workload and deliver against deadlines
  • Drives results

Technical Competencies

  • Knowledge on the mathematics and principles of Sports trading
  • Proven ability to deal with customer facing situations
  • Strong organisational and planning skills
  • Proven ability to see issues through to resolution
  • High level of competency in Microsoft Office, especially Excel

Education, Qualifications & Experience

  • Minimum of 6 months experience in a customer facing, product or trading role
  • Proven track record of delivering excellent results, product and process