Senior Business Analyst – Customer Value Insights
Now we’re not usually ones to go around blowing our own trumpets at Paddy Power. It’s just that we believe passionately in who we are and what we do.
It’s not just the fact we’re a €3.2bn entertainment giant. Nor is it simply down to having gaming operations in Ireland, the UK, Italy and Australia. What gives us that extra special edge is our people. People with the passion to push boundaries. People who revel in doing the unexpected. People who – day in, day out – help us beat the pants off the competition. And if you share that same passion, together, we can carry on rewriting the rules of entertainment. #ppgamechangers
Doing things differently, believing in ourselves and each other, and never settling for second best has led to double digit growth. So when it comes to business, we’re nobody’s fool. It also means there’ll be every opportunity to move onwards and upwards.
Today, we’re over 5,000 people. We all play to win. But we always remember the playing is every bit as important as the winning. You may have noticed we’re not ones to steer clear of the controversial either. From customising national landmarks and hijacking major sporting events, we take a uniquely Paddy Power approach to stealing the limelight.
Customer Operations Strategy and Development is tasked with enabling and driving the realisation of objectives shared by Customer Operations through innovation, direction, education and expertise in Data Insights, Process and Project. The role of the customer insights team is to ensure that the teams within customer operations are aware of the impact their actions have on our customers, and the value they provide to the business.
Purpose of the Role
As the Customer Operations Insights Manager you will be responsible for the leadership of the insights team in the efficient provision of insights and reporting across customer operations, driving your team to undertake large scale insights programmes that deliver Management Information to allow for quick decisions, and developing a self serve strategy within each of the customer operations teams. You will also be the key link between Customer Operations and the wider data – insights community, in order to utilise new data sources, techniques and reduce duplication.
Education, Qualifications & Experience
We all play to win. But we always remember the playing is every bit as important as the winning. We never forget our responsibilities to consumers and the wider communities we operate in. Paddy Power is an equal opportunity employer and supports workforce diversity.
By submitting your application online, you agree that: your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than two years, in order to consider you for prospective Paddy Power roles.