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Customer Service Agent Portuguese

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Role area:
CEO Europe Online
Contract type:
Full-time
Location:
Malta
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The Team

Join the fast paced International team that are focused on customers needs.

Role Summary

Portuguese Customer Service Operator has to respond promptly and effectively to incoming customer calls, chats and emails. Provide technical support to customers

Key Responsibilities

  • Respond promptly and effectively to incoming customer calls, chats and emails.
  • Ensure that more complex customer issues are followed up and resolved in a timely manner.
  • Provide technical support to customers.
  • Proactively develop customer relationships by maintaining contact at an appropriate level.
  • Feedback recurring customer issues to Team Leader and relevant internal department

Essential Skills & Experience

  • Excellent spoken and written Portuguese and English
  • Customer service experience, ideally in a contact center environment with high call volume.
  • Experience of using Microsoft Word, Excel and the Internet.
  • A passion for sports.
  • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
  • Shows initiative, suggesting ways to improve the Betfair customer experience.
  • A proven team player with a can do attitude.
  • Flexible approach to working in a dynamic and often hectic environment.
  • High level of customer service orientation, with a proven ability to see problems through to their resolution.