Who are you and what do you do?
My name is Michelle Russell, and I’m a Sports Team Lead within Customer Support. I oversee the day-to-day flow within my department, communicating with customers and internal departments to help both resolve issues, as well as try to prevent them from happening again.
I also assist with the development of my team, helping them be the best they can be, as well as encouraging them to achieve their goals. I have an extremely varied and rewarding role and am lucky to be part of a group of very supportive team leads who all work exceptionally well together.
What’s the best bit of your job? And the most challenging?
The best part of my job is watching an agent grow and develop, from their first day in training, until the day they move on to bigger and better things, especially when their move is internal within the company.
The most challenging part about my job is trying to catch said agents when their shifts so rarely overlap. It can be a game of cat and mouse!
Would you say Paddy Power Betfair is a great place to work?
I feel PPB is a really great place to work because it offers so many opportunities to staff. I have also found it to be a proactively equal opportunities company, which is not always found in many workplaces. While the job is not always easy, I find that the positives completely outweigh the negatives. There is potential for huge career progression within the company.
What is the culture at Paddy Power Betfair like?
The culture within PPB is a really supportive one where people motivate each other. Employees at every level are professional but approachable, and always ready to listen to problems or ideas. It’s a constantly evolving culture, ready to take on any and all views. The PPB values help to mould those opinions and views, and really help new employees to adjust and feel included within the business.
If you could have dinner with someone (dead or alive), who would it be and why?
If I could have dinner with someone it would probably be Morgan Freeman. I could listen to him talk all night.